The Challenge: The Digital Adoption Gap

 

 

Companies invest substantial amounts in modern SAP systems (such as S/4HANA, SuccessFactors, and Ariba), aiming for a smooth rollout. But, difficulty, ongoing changes, and no clear support often result in a "productivity gap":

 

 

• Employee Struggles: Users have trouble to operate new SAP screens or complete multi-step transactions, leading to confusion and increased dependence on support teams.


• Workarounds: Users bypass standard SAP processes, which results in data quality issues, compliance risks, and wasted time.


• Training Gaps: Traditional training is easily lost, leaving staff unsupported when they face real-time tasks.


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• Missed Returns: The entire capability of the SAP system is not realised, as most users access only a fraction of its features.

 

 

 

The Solution: Contextual Help with SAP WalkMe

 

 

The WalkMe user enablement layer, fully integrated into the SAP environment, bridges the user experience gap. It overlays your SAP systems to deliver context-sensitive assistance exactly when needed.

 

 

By deploying WalkMe with SAP, your clients can ensure every employee, regardless of experience level, can work confidently from the outset.